cancellation policy
Last Updated: 15th january 2026
Polemarch is committed to maintaining transparency and clarity in all user transactions. This Cancellation Policy explains the terms and conditions under which users may request cancellation of services, transactions, or investment-related requests initiated through the Polemarch platform.
Polemarch operates as a brand of Mithtech Innovative Solutions Private Limited.
1. Scope of This Policy
This policy applies to:
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Investment-related requests submitted through the Polemarch platform
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Service requests, consultations, or onboarding processes
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Any paid or unpaid engagement initiated digitally or offline through Polemarch
This policy does not override or replace any statutory rights available under applicable Indian laws.
2. Cancellation of Investment Request
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Requests to cancel an investment must be submitted before execution of the transaction.
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Once an investment order has been processed, confirmed, or executed, cancellation may not be possible.
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Polemarch does not guarantee cancellation after execution, as unlisted share transactions are subject to counterparty availability, settlement cycles, and regulatory constraints.
3. How to Request a Cancellation
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To request a cancellation, users must:
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Submit a written request via the registered email address, or
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Contact Polemarch through the official support channels listed on the website
The request must clearly mention:
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Registered user details
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Transaction or service reference number
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Reason for cancellation (optional but recommended)
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4. Refund Eligibility (If Applicable)
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Refunds, where applicable, will be processed only after successful cancellation confirmation.
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Any third-party charges, taxes, or processing fees already incurred may be deducted.
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Polemarch is not responsible for delays caused by banks, payment gateways, or third-party service providers.
Refund timelines, if applicable, will be communicated separately.
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5. Non-Cancellable Scenarios
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Cancellation requests may be declined in the following cases:
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The transaction has already been executed or settled
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Regulatory or compliance obligations restrict reversal
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The request violates SEBI guidelines or applicable laws
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Services have already been fully or partially rendered
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6. Polemarch’s Discretion
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Polemarch reserves the right to:
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Approve or reject cancellation requests on a case-by-case basis
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Modify this Cancellation Policy at any time without prior notice
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Take necessary action to comply with regulatory or legal requirements
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7. Policy Updates
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This Cancellation Policy may be updated periodically. Users are encouraged to review this page regularly to stay informed about any changes.
Continued use of the Polemarch platform constitutes acceptance of the updated policy.
8. Contact Information
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For cancellation-related queries or assistance, please contact:
Email: support@polemarch.in
Business Name: Mithtech Innovative Solutions Private Limited
Brand: Polemarch